Thank you for using PeerUp, a community-based learning app focused on improving communication skills. We value your trust and privacy, and this Privacy Policy is designed to inform you about the data we collect and how we use and protect it. By accessing or using our app, you agree to the terms outlined in this Privacy Policy.

User Age: We collect your age to provide you with a personalized experience on our app. The age information helps us tailor challenges and content to suit your communication skill level and specific learning needs.

Voice Recording: With your explicit consent, we may collect voice recordings during speech practice sessions. These recordings are solely used to provide you with personalized feedback on your speech and communication skills. They are stored securely and are not shared with any third parties.

Location Data: We may collect location data to personalize your user experience, such as providing location-specific challenges or workshop recommendations. Your precise location data will not be shared with others without your consent.

Device Info: We collect device information, such as device type, operating system, and performance data, to enhance app functionality and optimize user experiences. This information helps us identify and resolve any issues specific to certain device types, ensuring a seamless user experience.

Personalization: The data we collect, including user age, voice recordings, and location data, is used to personalize your experience on our app. This personalization aims to offer relevant challenges, content, and feedback tailored to your individual learning goals.

Speech Feedback: Voice recordings are analyzed to provide you with valuable feedback on your communication skills. This feedback is designed to help you improve your speech delivery, pronunciation, and overall communication effectiveness.

App Optimization: Device information is utilized to optimize the app's performance and identify and resolve any technical issues experienced on specific device models.

We do not sell your personal data, and we do not share it for advertising.

AI speech processing: when you practise with Miss Maya, with an AI character or in a roleplay, what you say is recorded, converted to text and sent to third-party artificial-intelligence providers so the tutor can reply to you and so we can give you feedback on your fluency, grammar and vocabulary. This processing is the feature itself — practice with an AI tutor cannot work without it. These providers process the audio and text on our behalf under contract, may not use it for their own purposes, and may not use it to train their models.

PeerUp may use third-party service providers to assist in app development, analytics, and app optimization. These service providers are contractually obligated to protect your data and are prohibited from using your personal information for any purpose other than providing the agreed-upon services to PeerUp.

Our app is not intended for anyone under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete it from our records.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Your Data and How to Delete It:

You can delete your account at any time from inside the app: open your Profile and choose Delete account. Deleting your account removes your profile, your practice history and your voice recordings from our systems.

Voice recordings and the feedback generated from them are kept only while your account exists, so that you can see how your speaking has changed over time. We keep nothing after deletion except what the law requires us to keep.

Content You Share With Other Members:

Your display name, your avatar and your league standing are visible to other members of your league. Messages you send in league chat or in a direct message are visible to the members you send them to. This content passes an automated profanity and abuse filter before it is delivered, and it may be reviewed by our moderation team when another member reports it. How we handle reports is set out in our Terms and Conditions.

Changes to Privacy Policy:

PeerUp may update this Privacy Policy from time to time to reflect changes in our data practices or app functionality. We encourage you to review this Privacy Policy periodically for any updates. Continued use of the app after such modifications constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding our privacy practices or this Privacy Policy, please contact us at [email protected]

By using PeerUp, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Your privacy matters to us, and we are committed to providing a secure and personalized learning experience on our app.

For all payment/refund related queries, refer to our  Refund Policy: